ITAC 2015: HealthConnex extends telemonitoring app for MyCareManager
Telstra Health’s subsidiary HealthConnex is working on an iOS version of the new telemonitoring app it has built for the Android-based devices used with its MyCareManager integrated telehealth solution, allowing care providers to create tasks to prompt clients at home to take their medications, do their vital signs measurements, or even feed the dog or put the bins out.
HealthConnex’s clinical lead for MyCareManager Carol Towers told the ITAC conference on the Gold Coast today that the app, which works in conjunction with the MyCareManager provider portal, also allows alerts to be sent to the care provider’s triage dashboard if the client hasn’t responded to the prompts or their observation target ranges are out of the ordinary.
HealthConnex launched the MyCareManager home telehealth platform back in April. It has both consumer and provider portals, WebRTC-based video conferencing capability, plug-and-play Bluetooth-enabled telemonitoring capability and an integration engine powered by the FHIR interoperability standard, which allows it to integrate with third-party client management systems.
HealthConnex has been rolling out the solution to a number of large home care and visiting nurse providers such as Silver Chain and RDNS, where Ms Towers, a former nurse, led several high-profile home telehealth trials. Silver Chain worked with HealthConnex to develop a FHIR interface with its ComCare client and clinical management solution to enable a single client record for its Hospital in the Home services.
(Parent company Telstra Health recently entered into an agreement to purchase Silver Chain’s IT arm EOS Technologies, which develops the ComCare software solution.)
MyCareManager also allows community care organisations to provide monthly details of budgets and services that are now required under the consumer-directed care (CDC) provisions of the new Commonwealth Home Support Program (CHSP).
Asked if it integrated with business process software such as CRM solutions or those for finance, rostering or payroll, MyCareManager BDM Lauren Harding said the integration was with core client management systems that have their own interfaces with finance and payroll software.
“What we are doing is pushing relevant information from that client management system up to the portal, and the interfacing methodology that we use is FHIR,” Ms Harding said.
“If any organisation has a requirement to push information from a CRM or finance system or payroll, where they are not integrated with the core client management system, we can do that, or the organisation or the vendor can do that, using the FHIR standard.”
FHIR allows data to be extracted from the client management system and sent up to MyCareManager portal, but also for information to be fed back into the client system, she said.
As the MyCareManager platform has been designed to be easily configurable by the service provider, they can choose and configure what task prompts they want for each client, which is then sent through to the mobile application.
“They will then pop up as a reminder on the mobile device,” Ms Towers said. “There are different sounds for different reminders like medications. In the background it creates an alerting function too so when clients’ observations are outside their normal levels, we will get an alert in our triage dashboard to be able to identify it.”
Alerts can also be sent to the triage dashboard if the client hasn’t acknowledged the prompt by touching the screen, and care providers can configure the target ranges for observations so that what would be considered out of the normal range for most people are set as normal for the individual client.
The app also contains an overview with past history and colour-coded graphs and tables, so by pressing on the app, clients can check out what their last reading was.
Ms Towers said HealthConnex was continuing to further develop the platform’s capabilities. RDNS is now using it for its remote medication management service as it allows nurses to directly call the client through the device, and there is further work in how it can be used to deliver remote wound management, stomal therapy and diabetes stabilisation and education programs.