COVID-19 resources: appointment booking services


Online appointment booking service Healthsite has added a new set of pre-screening questions to its system that all patients wanting to make an online booking must answer. If a patient indicates in their answers they could be at risk, the booking module will lock out the patient from proceeding with the booking. The questions can be entirely customised to the practice's own wording.

Healthsite, which also provides self check-in kiosk and online script renewal services to practices, is asking customers to email the company at This email address is being protected from spambots. You need JavaScript enabled to view it. to enable the feature. A video showing how the pre-screening questions work is available here.

Healthsite website


Patient engagement platform HotDoc has released new functionality that allows practices to screen patients for COVID-19 symptoms and to book a telehealth appointment. The screening capability allows clinics to get patients to self-identify if they meet the criteria and make a telephone-based appointment, which can be fully bulk billed.

The company has changed its triage flow to direct at-risk patients to book a telephone consult. HotDoc’s software prompts patients who meet eligibility criteria to call the practice or book a telehealth phone consult instead of a standard consultation and ensures up to date contact details are registered to enable the telehealth consult.

HotDoc also plans to release functionality to allow patients who don’t meet Medicare eligibility criteria to still make a telehealth booking. An upcoming version of HotDoc will support privately paid telehealth consults with payment taken during the booking.

HotDoc is integrated with MedicalDirector, Best Practice and Zedmed.

HotDoc's Coronavirus kit


1st Group, the company behind the online patient engagement platform, is rolling out online COVID-19 patient pre-appointment screening and educational resources to its 11,000+ customers, as well as a new telehealth service that will be available to any of its customers.

MyHealth1st integrates with over 50 practice management systems and services a broad spectrum of the healthcare market including hospitals, specialists, GPs, psychologists, optometrists, pharmacies, dentists, allied services and government agencies.

After pre-screening, practices will be able to refer the patient on to another facility more equipped to deal with coronavirus, serve directly only those patients that may be at risk or refuse online booking requiring the patient to call the practice.


Posted in Australian eHealth

Tags: COVID-19

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