High anxiety: how the national coronavirus helpline was scaled up in four days

When the global coronavirus pandemic was officially declared by the WHO on March 11, governments around the world began ramping up preparations to handle the outbreak on a national scale.

In Australia, one of the earliest responses was to set up a national coronavirus helpline operated by Healthdirect Australia to handle an expected influx of calls from the public. Healthdirect also set up the national coronavirus symptom checker, which launched on March 25.

Posted in Australian eHealth

Tags: Healthdirect, MediRecords

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