Victoria to implement Salesforce CRM to bolster contact tracing

The Victorian government is set to bolster its contact tracing system by rolling out a Salesforce system that can be used by regional and suburban contact tracing teams and reduce the reliance on pen and paper.

The government has also signed a $4.2 million contract with IBM to automate data analytics capability for enhanced health tracing, in addition to a $2.7m contract with Quantium Health for a COVID-19 Information and Analytics (CIA) team, which is developing and operating COVID dashboards.

While WA Health is currently using a Salesforce system for its contact tracing needs, last week it went to tender for an integrated solution that can accept direct HL7 data feeds from pathology and patient administration systems and the WA Notifiable Infectious Diseases Database.

Posted in Australian eHealth

Tags: IBM, COVID-19, contact tracing, Salesforce


+1 # Naomi 2020-09-09 10:24
This is refreshing news. However, to be this late in the piece. this should have been done much earlier. Any wonder Victoria is in the mess that it is.
+2 # B 2020-09-10 09:21
How extraordinarily late - with IBM's track record with gov projects, we'll have a vaccine before they successfully deliver this - and it will be 5 times over budget.

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