Pulse+IT Blog

Pandemic ripe for surveying patient experience

Our blog from last week on the difficulties some people have had trying to find and book in for a vaccination took on extra meaning this week, as metropolitan Sydney’s outbreak worsened and Melbourne snapped into a hopefully short and sharp lockdown. Vaccination is the key to all of us getting out of this, but besides the problem with adequate supply in Australia and late supply in New Zealand, it’s our IT systems that we are relying on to help us navigate our way out of disaster.

NSW Health’s systems are among those that have come in for a lot of criticism, and confusion still reigns over what exactly they plan to do about it, but we have also been closely watching what each state and territory in Australia is doing, along with the national system in New Zealand.

NSW Health’s vaccination booking system is broken

On 20 March 2020, Australia closed its international borders as case numbers of COVID-19 exploded around the globe. Fifteen months later, NSW Health has still not been able to deliver a robust booking system to support the state’s vaccination efforts, with the current mashup of hastily implemented technology riddled with problems.

As is also the case for other Australians, to attempt to book their vaccination, NSW residents start their digital journey at the HealthDirect website where they input some basic information into an online Vaccine Eligibility Checker.

Health IT still very much a WIP

The IT solutions behind Australia’s and New Zealand’s COVID-19 responses have come in for some questioning over the 18 months of the pandemic, and no one seems to agree on whether they have proven to be effective or not, whether it be mobile phone proximity apps like Australia’s COVIDsafe (general consensus: dud) or QR code check-in systems (thumbs up).

They all do appear to be quite expensive though, which is nothing new, and as always when there are copious amounts of public money on offer, hands immediately reach out. This has never been more true than in the roll-out of online booking, inventory management, and vaccination registration systems on a jurisdictional and national scale.

Shock! Practical solutions offered for long-term problems

Much has been said over the last 18 months about how the COVID-19 pandemic has ushered in a revolution in digital health adoption, but there’s a chance these predictions might turn out to be a bit overhyped, particularly when it comes to telehealth (or telephone health as it probably should be named for now).

What has become more obvious as the pandemic has drawn out is the benefit of automation when it comes to health service efficiency, especially in under-the-radar areas like practice management system interoperability, which may well trigger longer term benefits than the tech du jour.

Silly sausages being touted for MedicalDirector

Pulse+IT collectively choked on its early winter porridge this week when we read an edition of the Australian Financial Review’s Street Talk column which touted the sale of general practice management system vendor MedicalDirector by its private equity owners for the astoundingly silly sum of $500 million.

As we have noted before, anyone seriously considering that sort of money for a middle-sized Australian medical software firm needs to have their heads read. The Fin was quoting $300m three years ago and we hear this is closer to what is being asked for today, but it is still a highly optimistic valuation for a company that is not really going anywhere in a hurry.

A RIVeR runs through it

Problems appear to be continuing to beset Far North Queensland’s Regional eHealth Project (ReHP), a long-winded drama first touted in 2012 which has officially come to an end at a cost of $34.5 million (at least according to the state’s very useful Digital Projects Dashboard).

Funding was originally obtained in 2012 from a federal government hospital investment grant, although the project itself only really kicked off in 2015, with the aim of building a primary and community care-focused eHealth solution for about 58 clinics and small hospitals in the Cairns, Cape York and Torres Strait regions.

HotDoc hot to trot for Victoria

Melbourne-based online appointment booking and patient engagement platform HotDoc went on the front foot this week in a call to the Victorian government to consider its platform for the ramped-up COVID-19 vaccination program, which is now being extended to 40-49 year olds. It is even offering its solution to the Victorian government for free and reckons it can stand something up in 48 hours to help Victorians get vaccinated.

That’s a far cry from Microsoft’s efforts, which despite being awarded a $5 million contract for a vaccine management solution for Victoria last year still hasn’t yet gone live. This platform is more than just a booking solution but you’d have to say come on, Microsoft. It’s June already. We know that alternatives have been put into action in the meantime – Cerner, for instance, has been offering its solution to health service customers in Victoria for Phase 1a – but it beggars belief that Microsoft has been unable to get its solution sorted in the meantime.

Sign up for Pulse+IT eNewsletters

Sign up for Pulse+IT website access

For more information, click here.

Copyright © 2021 Pulse+IT Communications Pty Ltd
No content published on this website can be reproduced by any person for any reason without the prior written permission of the publisher.
Supported by Social Media Agency | pepperit