One day in the not-too-distant future, communications and business students in universities across the land will sign up for a course called Marketing Disasters 101 and be presented with a case study about the utter train wreck that was the great My Health Record opt-out launch of July 2018.
Pretty much the only thing that could have made this week's debacle worse would have been an actual breach of the system itself. On Monday morning, a huge gang of online activists were just waiting for the clock to tick over to opt out before they let all hell break loose, and my word did they succeed. Social and mass media were dominated in the morning by stories about long delays and system collapses, and by the afternoon it had turned into a veritable production line of tinfoil hats.
One absolute hero got on the phone at 7am to opt out and then for the next few hours martyred himself to the cause by giving 10-minute updates on Twitter about how long he had to wait on the hotline. In the afternoon, he took to claiming that the use of the reCaptcha plug-in on the opt-out website meant everyone's identity verification information was now being flogged off to Google.
This week got off to a rather officious start when the Australian Digital Health Agency rolled out Health Minister Greg Hunt to belatedly do the honours in officially launching the national digital health strategy and its accompanying framework for action.
The strategy was in fact released last August although it is apparently just now going to kick off, while the draft framework for action was actually released in March and nothing much seems to have changed since then.