HiNZ 2015: General practice patient portals – the NZ experience

A commonly voiced fear that patients will become overly persistent emailers and stalk their GPs around the clock if practices introduce patient portals has been dismissed by early research into the technology's use in New Zealand.

Tom Love of health policy and analysis research firm Sapere Research Group told the Health Informatics New Zealand (HiNZ) conference in Christchurch yesterday that as well as dismissing fears about persistent emailers, the research showed that another concern – that patients would start bugging their GPs by emailing questions of a clinical nature – is also somewhat unfounded.

Posted in New Zealand eHealth


0 # Terry Hannan 2015-10-22 21:36
The issues related to patients excessive use of portals was shown not to occur by Professor Danny Sands of Beth Israel Deaconess when he presented his research at HIC more than a decade ago. In fact the need to have repeated contact with Primary Care pysicians actually fell because the patient was better informed. A/Prof Terry Hannan

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