NRMA hits the road with Living Well Navigator

Motoring services organisation NRMA is planning to build a ratings platform for home and residential aged care facilities and services through its Living Well Navigator platform, which launched online recently.

Aged care consultant Gillian McFee, a former CEO of UnitingCare Ageing who also led the older Australians health community plan for NEHTA as part of the national eHealth change and adoption strategy, told the ITAC conference in Hobart last month that extensive member research had shown that health, wellbeing and ageing were the issues highest on the agenda for the mutual organisation's 2.4 million members in NSW and the ACT.

NRMA, which is affiliated with other motoring services such as the RACV and RACQ, has developed the Living Well Navigator platform as an extra service to members, providing information on independent living, supported living and health and wellbeing.

As part of the latter category, it has worked with organisations such as the Council on the Ageing (COTA), Aged and Community Services Australia (ACSA) and Carers NSW to launch new products and services to members, including Emergency Home Assist, modelled on the roadside assist service.

Ms McFee said Emergency Home Assist has been prototyped by RACV and has proved very popular with older members. The Living Well Navigator site also includes health and wellbeing content, including articles on preventative health and healthy ageing.

It also plans to begin developing a rating system for home, community and residential aged care services called the OWL system. NRMA has partnered with Gallup to use its CE11 customer engagement tool to develop the OWL ratings, which are currently being implemented in 30 early adopter retirement villages.

“We are doing the first ratings now and we will move into home care and hopefully into residential care next year,” Ms McFee said.

She said the Department of Human Services, which provides information on aged care through its Aged Care Gateway, considers the NRMA platform as complementary to the national My Aged Care site.

The My Aged Care site recently launched home and residential aged care fee calculators on its site, and it will eventually be the gateway through which older people access the central client record which is expected to link to the PCEHR.

Ms McFee said the organisation was also looking to add further services through the Living Well Navigator, including potentially partnering with telehealth device suppliers and services to bring self-monitoring devices to a larger audience.

Posted in Aged Care

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