PPMP integrates with 1stAvailable

Practice management software vendor Professional Practice Management Program (PPMP) has signed an agreement to integrate the 1stAvailable appointment booking site into its product, used predominantly by physiotherapists, allied health practitioners and medical specialists.

The integration means that both new and existing patients can search for and book available appointments with their preferred clinician at 1stAvailable.com.au.

Each booking gets automatically uploaded into the practice’s internal booking system, with real-time synchronisation functionality precluding double bookings or manual synchronisation of the online portal with the existing internal appointment book.

For PPMP, the idea is to reduce the practice’s administration load and help to attract new patients.

David Britten, CEO of PPMP, said he was aware of other appointment booking services but to his knowledge, they generally only catered for existing patients. For his users, the benefit of 1stavailable is in its ability to bring new patients to practices.

“If you are an existing patient of a practice, you can go on to its website and make an appointment with your favourite doctor or dentist or physio, whereas 1stAvailable has more of a search-type focus,” Mr Britten said.

“Existing patients can go to their favourite provider and book in and make an appointment, but if you are simply new in town you can search for a physio and postcode and go into an appointment book of a given practice and see if someone can see you at the time.”

PPMP is offering the integration as a value-add for its application, but practices wanting to use the service must pay 1stAvailable's monthly subscription fee.

Consumers can also access 1stAvailable, which launched early last year, through its apps for the iPhone and Android devices.

Late last year, 1stAvailable signed an agreement with medical centre operator Independent Practitioner Network (IPN) to integrate the site into its practice IT systems.

Malcolm Parmenter, CEO of IPN, said at the time that the model offered by 1stAvailable allowed a patient to book with an actual practitioner, as opposed to other systems that only let patients book with a practice but not select a preferred doctor.

Posted in Allied Health

Comments   

# David 2013-02-28 10:23
The big problem is synchronisation . Instead of trying to hang on to the old model of local software they should be moving with the times and going to an online SaaS approach and avoid the synchronisation issues.

How far did they look lots of online booking software allows a preferred resource to be selected.

--
www.bookitlive.net
# Kevin 2013-02-28 15:01
Quoting David:
The big problem is synchronisation . Instead of trying to hang on to the old model of local software they should be moving with the times and going to an online SaaS approach and avoid the synchronisation issues.

How far did they look lots of online booking software allows a preferred resource to be selected.


You are probably right, if it was just an issue of software. As you likely know, the key issue is not whether you move from on premise to SaaS because the issue isn't the technology, the issue is data migration, staff retraining, revision of processes and all of the change management activities associated with switching out the core software and products that support your business. If you look at any of the large enterprise software changes that Oracle or SAP for example are involved with, it's not the software or the technology that causes issues, project delays or costs, it's the training and people and change issues.
# Klaus 2013-02-28 15:07
1stAvailable.co m.au is much much more than just a place for new patients to find services. It extends to fully support existing patients to book as well, either via the 1stAvailable.co m.au website, practice website or 1st Available mobile apps. By being available to both new and existing, the service helps drive considerable referral business for a practice.

Critically, it is a portal, in the same way that Realestate.com. au, carsales.com.au etc are. That is, everything you want in one place. But I can also just search on there for my own provider directly.

The fact that they synchronise with existing Practice Management Software is actually vital. While David's comment above about SaaS options is interesting, offering only a booking capability on your own practice website is not useful long term, nor sustainable as evidenced by online trends. And switching Practice Management Software is not easy.

--
1stavailable.com.au
# Stuart 2013-02-28 15:16
1stAvailable is a SaaS and synchs over the cloud - so you don't have to synch between your appt book and the system. It all happens nicely through PPMP.
# Simon James 2013-02-28 15:28
Hi folks,

In the interests of full disclosure, it would be appreciated if any vested interests are noted when making comments at the Pulse+IT website. It's not Pulse+IT's intention to modify or remove comments, however for the benefit of the readers, your organisation should be noted so that the readers can review your comments in context.

Thanks,
Simon James
Editor

You need to log in to post comments. If you don't have a Pulse+IT website account, click here to subscribe.

Sign up for Pulse+IT eNewsletters

Sign up for Pulse+IT website access

For more information, click here.

Copyright © 2017 Pulse+IT Magazine
No content published on this website can be reproduced by any person for any reason without the prior written permission of the publisher.