Pay as you go SMD Hub a breakthrough for coreplus

Allied health practice management software specialist coreplus has partnered with secure messaging vendors HealthLink and HealthConnex (Argus) to create a secure message delivery (SMD) service built in to the coreplus platform that acts as a hub for multiple SMD vendors.

Rather than allied health practitioners having to subscribe to the different secure messaging services to receive encrypted eReferrals, coreplus will do it on their behalf with charges only applying to messages received.

Coreplus CEO John (Yianni) Serpanos said he understood the SMD Hub was a first for the industry in Australia for cloud-based software and would encourage more allied health professionals to use secure messaging based on the SMD standard.

Secure messages from multiple SMD vendors are received via a Secure Messaging Inbox accessed from the coreplus dashboard and can then be allocated to the appropriate client and practitioner for viewing, Mr Serpanos said.

Once received, the messages can also be renamed for ease of retrieval based on the particular client, issue, practitioner or sending party.

“The coreplus SMD service subscribes to multiple SMD vendors and then acts as an exchange for its online patient and practice management software community,” Mr Serpanos said.

“This removes the requirement for practitioners to individually pay joining fees and annual subscription fees to multiple SMD vendors, as well as preventing costly installation fees for integrations at a local site level.

“The SMD service offers a one-to-many relationship between an allied health professional and all sources of eReferrals.”

Mr Serpanos said he hoped the new service would break the resistance that many allied health practitioners have had to secure messaging, mainly due to cost and having to install a number of separate agents.

“We are trying to make it easier so we have brought in our ecosystem philosophy to allow this idea to propagate of having a one-to-many relationship with different types of software, and to make it easier for the coreplus user to receive eReferrals,” he said.

While the SMD Hub does have a sending function that is enabled in HealthLink – with HealthConnex to enable sending in the future – Mr Serpanos said receiving referrals was the real value proposition for allied health users.

“Day one was to have the ability to receive the referral and then continue to evolve the functionality towards sending and receiving other types of format,” he said.

Benefits to the SMD Hub include a reduction in the use of paper correspondence, as well as productivity improvements through lessening the amount of scanning, printing, filing and postage. Sending organisations are also notified that the referral has been received and decrypted at the other end.

HealthLink’s national eHealth manager, Nikki Breslin, said take up of its SMD service amongst the allied health sector had been much lower than the GP community due to the combination of the set-up costs involved, especially for solo practitioners, and the lower volumes of messages received per practitioner.

“HealthLink’s partnership with coreplus will bring many allied health professionals that one step further along the eHealth readiness journey,” she said.

Posted in Allied Health


0 # Terry Hannan 2015-01-21 10:13
This is an interesting development having seen the inefficient allied health referral process across the health care delivery system. It also involves a health care delivery group that is often not at the forefront of eHealth discussions and yet should be.
Ongoing evaluation will be important as will the standardisation of the data sharing.
0 # Katrina Otto 2015-01-22 10:03
I agree Terry, most interesting development. I will be keen to see the send functionality develop too so allied health professionals can send reports electronically back to the referring clinicians.

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