Telstra Health wins hospital deals in Malaysia and Thailand

Australia's Telstra Health has secured four new contracts with leading hospitals in Malaysia and Thailand for its Arcus hospital information system.

Telstra Health was established in 2013 as the new eHealth business division of Telstra, Australia's largest telecommunications company. Its wholly owned subsidiary, CloudMed, has a portfolio of cloud-based products including Arcus, which was developed by Indian firm IdeaObjects and merged with CloudMed's predecessor, Cloud9 Software, in 2013.

Arcus is an integrated patient care system that provides an end-to-end single medical record system for hospital networks spread over multiple locations, and is currently in use in more than 250 hospitals across Asia.

Telstra Health is now implementing Arcus at Sunway Medical Centre group, Penang Adventist Hospital group and Tung Shin Hospital in Malaysia, and Khon Kaen University Hospital in Thailand.

Telstra group executive Gordon Ballantyne said finding more efficient and effective ways to deliver healthcare would be increasingly important across Asia, with healthcare costs in the region expected increase from $US1.34 trillion in 2013 to $US2.21 trillion by 2018, due to population growth and higher rates of chronic disease.

Mr Ballantyne said that while Australia remains Telstra Health's focus, the expansion into Asia marks an important milestone in the continued development of the company as it becomes a global business.

“Our Arcus product is designed to make it easier for doctors, nurses and pharmacists to treat patients, reducing the amount of time spent on paperwork and freeing up time to spend on what they do best – caring for patients,” he said.

“The system is highly flexible and can support multiple languages including English, Thai and Mandarin across multiple sites while it will also be able to record both western medicine and traditional Chinese medicine data in the future.”

Sunway Group Healthcare Services’ managing director, Lau Beng Long, said clinicians will be able to access Arcus on tablet PCs, enabling optimal mobility and flexibility when treating patients in both inpatient and outpatient environments.

“It will also be an integral tool for the consolidation of medical consultation notes and prescriptions at the end of a patient’s visit,” Mr Lau said.

Wesley Toh See Wei, CEO and president of Penang Adventist Hospital, said the new system means any future hospitals in the group can be brought online, whether on premise or in a hybrid setting.

Telstra Health has established offices in Hong Kong, Malaysia and India.

Posted in Asia Pacific Health IT

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