PCEHR call centre overwhelmed at launch
The hotline set up to help consumers register for the PCEHR was engaged for most of the first working day since the official launch of the new eHealth records system on July 1.
Pulse+IT made repeated attempts to register for a PCEHR through the 1800 723 471 hotline from nine o'clock on July 2, but was only successful in getting through late in the afternoon, only to be put on hold for 10 minutes before being diverted to another line and then disconnected.
The hotline was again engaged for most of this morning.
Registration for the PCEHR can also be achieved using a 12 page written application, which can be downloaded as PDF from the ehealth.gov.au website.
Written applications require certified copies of identification documents such as a passport, birth certificate or drivers' licence. Certified copies must be signed by an appropriate person such as a healthcare practitioner, legal practitioner, accountant, police officer, MP, minister of religion or teacher.
In its explanatory notes, the document says that applications will be processed by the Department of Human Services, which will notify applicants by phone whether the application has been successful.
Successful applicants will receive an identity verification code to access their PCEHR online.
While currently not publicly available, online registration functionality appears to be close to completion, with new links appearing and being modified on the ehealth.gov.au website yesterday and today.
Functionality has also been added to the australia.gov.au website – which allows users to link to other Commonwealth online services such as Medicare Online and Centrelink – although the link to the National eHealth Records System is not currently working.
Further information about the expected availability of online PCEHR registration processes has been requested from the Department of Health and Ageing and the National E-Health Transition Authority.
Posted in Australian eHealth