PCEHR-enabled Best Practice now available

Best Practice Software has released its new version,, which will allow users to access and upload documents to the PCEHR.

The latest version is available for download from the Best Practice website, along with instructions and tutorials to help with installation and setting up for PCEHR requirements.

Once installed, users will now notice a PCEHR menu item and a PCEHR button in the patient's clinical record window. A coloured border on the PCEHR button will change colour depending on whether the patient is known to have a PCEHR or not.

If the patient's PCEHR has never been validated, it will be orange, but if it has been successfully accessed through Best Practice, it will be green.

Best Practice has also uploaded a troubleshooting list, including instructions on what to do if the user is denied access. A common error message seems to be appearing on a number of different software packages, saying ‘Unable to access a PCEHR for this patient! PCEHR_ERROR_0004 – Authorisation denied’.

According to Best Practice, this means that the required paperwork has not been submitted and processed by Medicare. The company suggests users contact their Medicare Local for assistance.

Pulse+IT understands that now that the PCEHR version of Best Practice is available, the federal government is set to begin its long-awaited marketing campaign for the PCEHR to consumers, involving cinema and TV ads.

All of the other members of NEHTA's GP desktop software vendors panel have also released PCEHR-enabled versions of their software, including Zedmed and Genie, which released their versions last year. However, users were unable to access the PCEHR itself until they had applied for a NASH certificate, which was only made available in December.

HCN, which produces market leader Medical Director, was not part of the vendors panel but also released a PCEHR-enabled version in January.

An HCN spokesperson said that to date, more than 75 per cent of customers had upgraded to the latest version, MD3.14d, which enables them to qualify for the ePIP.

Stat Health Systems this week also said it would release a PCEHR-enabled version beginning next Monday, in time for the deadline for the ePIP.

Posted in Australian eHealth

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