Out of the box platform for mental health initiatives

Software vendor Intrahealth has released a platform of integrated software products called com.unity to support mental health initiatives in Australia.

com.unity combines Intrahealth’s Profile practice management system with Accession web portals for patients and external care providers and Profile iOS, a native mobile application for the iPad and iPhone.

Intrahealth general manager Craig Longstaff said the “out of the box” software solution has been designed to meet the needs of a number of the mental health initiatives including headspace, ATAPS and Partners in Recovery.

“com.unity provides a case management-centric approach that facilitates management of complex health needs through secure web access by patients, consumers and community care team providers,” Mr Longstaff said. “The application is a secure shared medical record managed by the organisation while supporting the patient/consumer consent process.”

The mobile application facilitates care management and planning activities for mobile healthcare providers so that they can manage patient care remotely. It supports both online and offline functions where mobile coverage may be varied.

While a number of Medicare Locals already utilise Intrahealth’s Profile to manage a number of their care delivery programs, com.unity extends on this by facilitating web-based central care management, Mr Longstaff said.

“Our web and mobile solutions are real time and enable secure sharing of information whether care providers are within the physical environment or part of the extended network of care,” he said.

“Access and content of the portals are tightly controlled and based on security roles so care team providers only see information that is relevant. An occupational therapist will have distinct views to a psychiatrist.”

External providers and consumers themselves can enter information in the record through the secure web portal, he said.

“We have a number of Medicare Locals that have a headspace program for instance, so they essentially have that practice management system within their environment, and then the patients can access the record or other external providers. They get a log on and just see the information they need.”

He said both the patient and the external provider can also upload information. “It doesn't have to be a strictly clinical provider; for instance, it could be a meal delivery service. They can just write a note saying they saw the patient but they weren't eating, and that will go into the record as well.”

com.unity also provides organisations with the ability to provide patients with real-time access to engage directly with the healthcare providers.

“Such information could include the ability to book appointments online, enter forms such as K10 or DASS 21, view headline news about the organisation, results, notes and patient information relevant to their condition,” he said.

“It also produces graphical representations of measures to display trends over time. The patient web portal provides the patient with the ability to update their demographic information and add notes to their own record in a safe and secure manner. They can also communicate securely with health care providers and pay their accounts online.

“As with the web access for external care providers, the patient web access is highly configurable and allows healthcare organisations to determine what information is relevant and accessible for the patient.”

The $549.8 million Partners in Recovery program is aimed at people with a severe and persistent mental illness who require complex support from multiple agencies. Mr Longstaff said that as it was such a new program, Medicare Locals are still figuring out what resources they need.

“We are saying this is the time for them to look at software and we have an out of the box solution that will plug in and work.”

Mr Longstaff said while this sort of package is still relatively new in Australia, many of Intrahealth’s Canadian customers and their patients had realised the clinical and organisational benefits of real-time patient web access for a number of years.

He said com.unity is targeted at health system providers, Medicare Locals and lead agencies that require case management, longitudinal medical record care, and web and mobile functionality to manage and integrate the growing number of programs within their environments. The solution has extensive reporting, privacy, security and audit controls throughout, he said.

“The Intrahealth platform is highly configurable and extensible with a long list of functions including a flexible centralised forms designer that enables bespoke forms to appear within the web application and mobile device.

“com.unity can be adapted to suit a range of other programs that also require centralised care and multi-disciplinary services such as chronic disease management.”

Intrahealth also conforms to Australia’s eHealth initiatives and is PCEHR-compliant, having been listed on NEHTA's ePIP register in April.

Posted in Australian eHealth

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