MEDrefer integrates with Genie for specialist referrals

Online referral tool MEDrefer has integrated with Genie Solutions, allowing specialists using Genie to display their availability in their MEDrefer profile directly from their appointment book.

MEDrefer is also fully integrated into Best Practice clinical software for GPs, and the company is currently in discussions with other GP, specialist and allied health software vendors to expand its reach.

MEDrefer is a web-based platform that allows GPs to search a directory of specialists and allied health providers by their sub-specialties, location and availability and other factors like gender or languages spoken.

GPs can book an appointment for their patient then and there, or provide the patient with a referral certificate listing up to five recommended specialists from which the patient can choose the most appropriate for their schedule and location.

MEDrefer managing director Brian Sullivan said there was a misconception that the referring doctor has to write five referral letters to five different specialists. Instead, one referral letter sits in the MEDrefer system awaiting the accepting specialist to take up the referral. Once accepted, the letter is then addressed to that specialist.

GPs can can access the MEDrefer screen using a button in the Best Practice letter writer toolbar. There is a simple sign-up process with a password chosen, and then doctors can begin searching.

Patients who want to make a booking themselves simply quote the unique certificate code on the list provided by the GP to the specialist's practice staff, who can then access the referral letter online. They then decide whether to accept the referral or not. If not, the referral letter remains active for the other four specialists listed on the page.

It is available for free to GPs, and uses a system of credits for specialists and allied health practitioners who register and accept a referral. It has a directory of over 18,000 medical specialists and allied health professionals, but also allows GPs to list preferred specialists through the practice's existing database.

There is an upfront fee of $110 for specialists, with the first referral free, and a charge of $100 for 24 referral credits. Allied health practitioners are charged $70 for 24 credits.

The system allows specialists to create a precise practice profile so they only receive referrals that fit their expertise. They can review a referral before accepting it, and once they have seen the patient and write their report, it is sent back to the GP for free through MEDrefer's secure online portal.

GPs are able to track the status of the referral through email notifications. For Best Practice users, the report is delivered straight into the system, but other software users can still use the online portal.

The integration with Best Practice was demonstrated at the Best Practice summit on the Sunshine Coast last month, with Mr Sullivan saying feedback from GPs and practice managers was very positive.

“Doctors are looking for a comprehensive and efficient referral tool that can be used within their existing practice software,” Mr Sullivan said.

“Response from delegates at the Best Practice summit was overwhelmingly positive when the system was demonstrated.”

Posted in Australian eHealth

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