Technology as a tool to keep people at home

Investment in information technology at RDNS is playing a vital part in support of quality healthcare for our clients in their homes, as well as an improved care management experience for families and clients. Technologically, RDNS has always sought to be a leader and take advantage of emerging technologies. Our telehealth activities are linked via the central hub of our Customer Service Centre and our services now comprise the provision of home care across Australia, thus responding to the needs of people who are increasingly wishing to remain in their own homes to receive services.

RDNS sees telehealth and telecare as a key aspect of our response to the increasing demand for quality, cost-effective services. RDNS is essentially developing a technological ecosystem through which required support can be brought to a client in the quickest and most effective manner, without compromising clinical quality or a sense of personal connection.

Different situations demand different modes of care and with telehealth, this may not always mean home visits only. It may be more appropriate to connect a RDNS nurse with a client through web-based video conferencing, providing the client greater flexibility whilst giving us the ability to provide more care to more people with decreased travel time.

This sort of technology also allows the connection of peripheral devices to remotely monitor various indicators of a client’s health such as heart rate, temperature, glucose levels and body weight, and record these measurements against a client’s care record.

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