OzeScribe named a preferred provider for Queensland Health

Medical transcription service OzeScribe has been appointed as a preferred provider for Queensland Health, joining a panel of five.

OzeScribe, which was established in Melbourne in 1999 and now works with an estimated 98 per cent of public hospitals in Victoria, is integrated with most general practice and medical specialist practice management software, including Medical Director, Best Practice, Genie, Shexie, Zedmed, Houston Medical and The Specialist.

Its platform also allows transcripts to be securely sent directly to hospital electronic medical record systems such as Cerner and InfoMedix. It also offers an individual portal for each user, where files can be securely stored and managed.

OzeScribe director and co-founder Lyndie Arkell said the preferred provider status meant Queensland hospitals can use the service for outpatient and clinic notes and to reduce backlog. Once backlog is cleared, OzeScribe can create a co-source arrangement to work with in-house teams to ensure hospitals don't get behind again.

“There are very stringent criteria in attaining this prestigious preferred supplier status, and we are very pleased that the OzeScribe team was given the opportunity to demonstrate its strengths and capabilities across all evaluation points,” Ms Arkell said.

For Queensland hospitals, transcriptions are delivered directly into their software in the format they require, as well as to the referring GP's system if desired. OzeScribe is compatible with all of the major secure messaging services including Argus, HealthLink, ReferralNet and Medical-Objects.

Ms Arkell said OzeScribe had established a flexible platform that enables specialists to use a service that suits them best. It has developed an app that allows doctors to dictate straight into their mobile phone and then securely send the recording to OzeScribe. They can also use voice recognition software such as Nuance's DragonDictate but with the back-up of a human transcriber if they so wish.

“If you're using one of our apps, you can get Nuance and use that to dictate,” she said. “Then you will get a draft of [the dictation] and see it on your phone and you can accept the draft, saving you lots of money, or if you don't like it you can then send it off to get transcribed.

“We embrace voice recognition as it has become more sophisticated in recent years but we believe the popularity of our service is the ability to reject it and get it typed if you want. It's good to have that ability to use one or the other.”

Posted in Australian eHealth

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