MyGeneral Practice For Nurses And Practice Managers

My Practice Team

General practice is not just about GPs. Practice managers, practice nurses, and medical receptionists contribute significantly to the delivery of quality services in general practice. However, the ‘business’ of general practitioners is sometimes replicated in other general practice roles unnecessarily.

There are over 1,100 practice managers and 4,924 practice nurses active in Australian general practice. The general practice workforce is now approaching 75,000. While GPs within their role are well serviced by clinical and prescribing applications, practice managers and practice nurses only have access to waiting room/scheduling applications, some billing applications, and scant clinical resources. There are very few purpose built applications for practice managers or practice nurses.

The recognition of this gap by the RACGP has led to the development of a desktop portal for practice managers and practice nurses that will address issues of resource accessibility in general practice. The portal will offer a range of services and resources — a one-stop-shop for their work needs.

The portal has been developed with funding from the Australian Government Department of Health and Ageing through a Managed Health Network Grant.

The Portal

The desktop portal for practice managers and practice nurses will use a client-server Internet desktop-management technology that facilitates integration of multiple information sources, networks, and technologies in a simple, customised, centrally managed information environment. The portal provides secure single sign-on access to the Internet, network, and local computer resources and technologies. The single sign-on feature means that once all passwords are programmed into the system, logging on to the portal at the beginning of the day allows convenient access to all sites and resources that may need to be used during the day. The portal will facilitate standards-based application-to-application messaging, allowing multiple information resources to share a common decision-making context.

Some of the Portal’s resources are explored below:

Clinical Audit Tool

A clinical audit tool will allow the interrogation of practice data under a number of clinical groupings. This tool will allow practices to explore where they are succeeding in the delivery of care, and where they may need to improve.

The ability to successfully identify gaps in delivery of care will enable practices to improve patient satisfaction and quality of care, strengthen their processes, and maximize various incentive payments.


GPDirect is an e-procurement tool that can be used to order consumables, vaccines, and medical equipment. It simplifies and enhances ordering by allowing for product comparison, and shifts purchasing power to practices. Stock purchased this way is provided by standard third-party distributors that many practices would currently use.

The ability to interrogate purchasing data will also be built into the system. This means that practice staff will be able to review their ordering history and further streamline their practice. For example, vaccine ordering can be explored to make sure that stocks are at maximal capacity, and minimise wastage.

Secure Vault

Secure Vault is a program that allows the storage of personal and small business information in secure personal online ‘vaults’. This can include — but is not limited to — financial and accounting information, human resources, and small business incorporation documents. Any data exchange that occurs by using the program is transmitted using 128-bit encryption.

Other Resources, Tools and Links

The prospect of incorporating a secure clinical messaging program into the new practice portal is currently being explored by a technical group. Along with this possibility, other practice process support items such as practice management resource kits, MBS Online, PBS Online, employment toolkits, and a number of other resources such as clinical and management links for practice nurses (e.g. wound management, diabetes management).

The RACGP will be conducting pilot phases over the coming months and launching the new general practice portals for practice nurses and practice managers in the New Year.

The MyGP Portal for Practice Managers and Practice Nurses is a companion to the existing MyGP desktop portal.

Posted in Australian eHealth

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