Telstra Health wins WA telehealth scheduling contract

Telstra Health has won a contract to provide its iScheduler product to the WA Country Health Service's Statewide Telehealth Service, worth $3.2m over five years.

Telstra Health has an exclusive reseller agreement with Canada's Telus Health and its software partner Eceptionist for iScheduler, a web-based scheduling platform that is designed for multi-site environments.

iScheduler will be used to support the scheduling and management of emergency telehealth services, patient telehealth consultations and education and training for doctors, specialists, nurses and other staff.

WA's Statewide Telehealth Service provides patients with access to specialist healthcare in their local community using a network and video infrastructure that relies on a number of technologies including scheduling, triaging, requests, referrals and reporting functionality.

It also involves an emergency telehealth service provided by ED specialists from Perth to small rural hospitals that don't have 24/7 emergency medical cover and to nurses working in communities with no GPs.

WA Country Health's executive director of medical services, Tony Robins, told the Rural Medicine Conference last year that the emergency telehealth service had delivered over 10,000 consultations across 45 sites since its establishment in 2012.

The statewide service also provides mental health, geriatric and some outpatients services by video consultation.

According to Telstra Health, the full iScheduler solution will support the request, creation and management of virtual consultations, the scheduling and booking of planned and unplanned events including virtual appointments for emergency care, coordinated scheduling of staff and technology resources as well integrating the service into a patient administration system to allow the secure sharing of patient information.

Telstra Health managing director Shane Solomon said the previous solutions for scheduling people, equipment and other resources for the Statewide Telehealth Service were no longer able to provide the support required.

He said iScheduler will help the service's coordinators and clinicians to provide integrated care, and the system's reporting function will allow the service to comply with activity-based funding requirements.

Posted in Australian eHealth

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