Sidebar: GPComplete

GPComplete Case Study: Mudgeeraba Bulk Billing Medical Centre

The Mudgeeraba Bulk Billing Medical Centre is located on the Gold Coast, QLD. Its patient base primarily consists of retirees and families, both young and established.

The practice has two GPs, a part time practice nurse, four receptionists (with two on at any one time) and practice manager, Kerrie Poncet.

Each GP in the practice has a PC, with two computers located at reception. Ms Poncet uses a laptop, allowing her to station herself at different locations within the practice as well as offsite.

The practice has four printers and a scanner, with the whole network connected to the Internet via broadband.

The Objectives

While the practice had long been computerised, Ms Poncet believed that adopting a fully featured, integrated practice software solution would assist the practice to achieve increased workflow efficiencies.

“Our objective was to eliminate small, time-consuming hurdles and get faster patient administration through our practice. We have no shortage of patients, but I was convinced we could speed up processing at the front desk and even do this with positive effects on our customer service.”

It was also important to address the needs of both the administrative staff and the clinical staff, Ms Poncet says.

“One of our GPs works particularly fast, and it was important they weren’t hamstrung by the system. We need to be able to keep up with them administratively. There were a lot of ordinary things that needed to be done much better and more flexibly... Cancel a claim and re-bill, issue medical certificates, look at the billings of the day at a glance.”

After considering several packages, the practice adopted GPComplete in January 2007.

Changing Systems

Adopting the new system was not as painful as Ms Poncet expected, saying she found the onsite training to be very effective.

“They’d come and sit with each GP in turn, individually, and go through the system. That’s pretty good. It meant the staff were up to speed straight away. There was little downtime.”

The data’s integrity was completely retained in migrating to the new system. No new hardware was needed, and the practice continues to run in a Windows XP environment.

Ms Poncet was also positive about the quality of the support provided post-installation by GPComplete’s developers, The Practice Management Software Company.

“Their response time is fast. We’ve gone from 4 days to 3 rings.”

Results To-Date

Having used the system for nearly a year, Ms Poncet believes the change to GPComplete has been overwhelmingly positive, describing the system as fast, easy to navigate, stable and flexible.

“Under the old system, we occasionally lost money. I’m probably owed thousands. I get paid for everything now, nothing is lost.” She went on to say that her pursuit of increased workflow and billings has been very successful.

“Going from a paper-based system to our computerised system, we jumped from 30 appointments a day to 40 per GP. With GPComplete, we’re jumping from 40 to 60 appointments a day. That’s an astonishing increase in our workflow and billings.”

Ben Tallboys

Posted in Australian eHealth

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