Charm Health signs master agreement with Healthscope

Specialist oncology systems vendor Charm Health has signed a master agreement with private hospital provider Healthscope allowing any of its hospitals offering oncology services to implement the Charm oncology information management system.

Charm Health has also developed a rapid deployment methodology that was piloted at Healthscope's Newcastle Private Hospital last year and allowed the system to be implemented within six months of contract signing.

Charm says its flagship product is able to manage the clinical and administrative coordination of all aspects of a patient’s cancer care. The Charm enterprise platform supports multi-site deployments and multiple patient identifiers, enabling sharing of a single patient record securely with multiple care providers, as required for state-wide or regional integrated cancer service deployments.

The system has been deployed in about 45 different sites in Australia, the most recent at five different sites for the Gippsland Regional Integrated Cancer Services (GRICS) last year.

Charm Health CEO Gary Lakin said the rapid deployment methodology will also be available to other customers as well as helping to build a standard protocol library for Healthscope.

“With cancer treatment and chemotherapy, there are hundreds and hundreds of protocols and every hospital is slightly different and every doctor is slightly different,” Mr Lakin said.

“Cancer treatment is very complex and IT implementations are very long and complicated. At Newcastle, they created a better methodology that involves the classic 80:20 rule. We determined that 20 per cent of the protocols generate 80 per cent of the activity, so we standardised those as a starter set.

“We are able to bring sites up more rapidly now because most of the time is spent building protocols and getting approval for those protocols by the different clinical governance groups. That's the key to the rapid deployment.”

Mr Lakin said that as Charm Health rolls into its next round of implementations, it will work off the base created at Newcastle to standardise a Healthscope standard protocol library which sites can then implement more efficiently and cost-effectively.

Under the master agreement, any Healthscope site offering oncology services can licence Charm's software as the organisation gives each hospital autonomy in their choice of software and prioritising their own investments.

“Given the positive outcomes we have seen at Newcastle Private Hospital, it made good business sense to make the Charm solution available to any of our sites that need an advanced oncology eHealth solution,” Healthscope CIO Paul Williams said.

The contract also incorporates Peninsula Oncology Centre (POC), a private hospital purchased by Healthscope in June 2014 that was already a long-term customer of Charm Health.

Charm Health worked with Gippsland Health Alliance to roll Charm out in five facilities between March and May last year. While the implementation spanned an 18-month timeframe, all sites went live as part of a single staged implementation within a two-month timeframe.

In addition to implementing Charm, that project included five interfaces to other systems, three of them the first of their kind for a Charm implementation.

Two interfaces were built to bring appointment information into Charm from the Genie practice management system and the Aria radiation oncology system. A third interface is bringing clinical documentation from Genie to Charm.

Posted in Australian eHealth

Comments   

# AAM 2015-06-12 11:21
"able to manage the clinical and administrative coordination of all aspects of a patient’s cancer care" - incorrect, CHARM is chemotherapy solution, it does not cover the use of radiotherapy or oncological surgery, please do not claim it does ALL cancer patient care.

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