Triple Zero app arrives on Windows phones


The Emergency+ smartphone app developed by the national Triple Zero Awareness Work Group (TZAWG) is now compatible with Windows phones.

The app was first launched in 2013 for iOS and Android devices and has been downloaded more than 270,000 times since then, NSW Police say. The launch on the Windows phone store means the app is now available to more than 98 per cent of smartphone users.

Emergency+ was developed in part because of concern over other smartphone apps that claimed to send location details to emergency responders, but which couldn't be guaranteed to perform.

Research also showed more than 65 per cent of calls to Triple Zero (000) were made from mobile phones but callers often don’t know their exact location, prolonging call-processing times.

Consumers were also not aware of the correct numbers for agencies such as State Emergency Services (SES) so they called Triple Zero instead.

The app uses the smartphone's GPS functionality to pinpoint the caller’s exact location, which can then be passed on to emergency services.

It also provides provides users with a short explanation of when to call non-emergency numbers so the number of calls to Triple Zero is reduced.

Rather than ringing 000 directly, the caller opens the the Emergency+ app on their phone and taps Triple Zero to make their call. The receiver then asks them to press the Emergency+ icon, which will take them to their map coordinates and they can read out their lat/long information.

It also has the ability to read out what appears on screen so a caller can use the app without seeing it.

It is available in English, Chinese (traditional and simplified) and Japanese.

Download the free app from the App Store, Google Play or the Windows store.

Posted in Australian eHealth

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