Datacom takes charge of ICT support services for Health

IT service provider Datacom says it has successfully completed the transfer of ICT infrastructure and support services from IBM to the federal Department of Health as part of its $242 million, five-year contract.

Datacom won the business off IBM in March this year after 15 years in the hands of Big Blue, with the deal also including the transfer of management of the department's enterprise data warehouse from Accenture. Datacom now has a large team predominately located on site with DoH in Canberra.

Datacom's ACT director Lisa Thorburn called the deal a “ground-breaking departure from traditional IT services outsourcing”.

“[It] is the first of its kind to be constructed solely around an outcomes-based, fully managed, consumption-based pricing model that provides Datacom with the autonomy to deliver a solution set which best fits the department’s needs,” Ms Thorbun said in a statement.

A tender for the contract was first issued in May last year, specifying a different approach from previous contracts.

The process was overseen by Paul Madden, who was then chief information and knowledge officer but is now the department's special adviser for strategic health systems and information, in charge of technical strategy and policy development for eHealth.

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