Hospital group deploys SAAS to control Spam email

A group of hospitals in Sydney has selected a Software-as-a-Service (SAAS) solution to handle the detection and processing of spam email.

St Vincent’s & Mater Health Sydney is one of Australia’s largest not-for-profit, non-government health care providers. Its hospitals — St Vincent’s Public, St Vincent’s Private, St Joseph’s and The Mater — provide specialist and general health care on a state-wide and national basis.

Encompassing three major and several minor Sydney campuses, as well as pathology laboratories in regional NSW, the information and communications technology infrastructure supports all the clinical information systems, patient care systems, administrative systems and diagnostic equipment used by 2,500 medical, nursing, allied health and administrative staff.

Prior to the recent deployment of Symantec Hosted Services, St Vincent’s & Mater Health Sydney’s IT Department was managing messaging security internally, using several products and to scan 216,400 incoming emails each month, consuming between five and ten hours each week.

“Our principal concern is ensuring the confidentiality of the information crossing our network — by eliminating the risk of information loss, identity theft and cybercrime such as social engineering,” said Peter Param, Manager IT Security. “Effective confidentiality is essential to the welfare of our patients, our staff and to our brand.”

Prior to the deployment of the new system, benchmarking was conducted to compare the existing system against the hosted service.

“St Vincent’s Hospital is publicly funded and we needed to demonstrate bang for our buck,” said Mr Param. “A two week trial where we tracked spam captured by Symantec Hosted Services against our in-house solution showed Symantec Hosted Services were 100 per cent accurate in identifying unsolicited and dangerous emails. Our in-house solution had been identifying only about 75 per cent of spam.”

The new system is reported to eliminate around 34,000 spam messages each month from St Vincent’s & Mater Health Sydney’s email before it enters the corporate network.

Posted in Australian eHealth

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