Local GPs tell of communication breakdown with Northern Beaches Hospital

GPs working in Sydney's northern beaches have complained about the poor communication they have experienced with the Northern Beaches Hospital since it opened late last year, including one GP who had 650 discharge summaries posted to her practice months after they were written and anecdotes that hospital staff did not know how to use its IT system.

In a public submission to a parliamentary inquiry into the hospital, local GP Caroline Rogers complained of poor communication with GPs, that they had not received discharge summaries for the first six months the hospital was open, fax machines did not work and information was not being shared.

Posted in Australian eHealth

Tags: Northern Beaches Hospital


0 # Jane Kenny 2019-07-26 12:41
Patients generally feel that having to repeat themselves and their ailments more than once is an annoyance. Most people do not understand the capacity of workloads on healthcare workers and how busy areas such as ED’s can be. A thorough handover from triage, to nursing, doctor, specialist and surgeon cannot always be 100% and is a responsible move to ask again and ensure the correct and most accurate information is being gathered and therefore will ask the patient directly. My Health Record was not created to use as a medical record tool in an acute situation and it is the responsibility of all of us in the health care environment to educate our patients in this. We should all be supporting each other -especially in our own local areas rather than complaining publicly about teething and other issues. Let’s stand together and support each other rather than criticising!

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