COVID-19 resources: pharmacies

Pharmacists and telehealth

The Pharmaceutical Society of Australia (PSA) has provided guidance on the regulatory changes recently made that allow for digital prescriptions in each state and territory. It has also developed some resources in association with the Australian Department of Health on using telehealth for home medicines reviews and residential medication management reviews.

This includes guidance on the workflows involved in using audio and video technology, the common consumer applications, how to book a consultation and what to do during the consultation. There is also a leaflet on digital devices that pharmacists can recommend to patients and a detailed leaflet to give to patients that explains what telehealth is and what to expect in a consult.

Digital prescriptions

Telehealth workflow

Consumer leaflet


Medications app MedAdvisor allows patients to order their medications online through their regular pharmacy. Patients can also leave their repeat scripts at the pharmacy and use the Tap-To-Refill feature to get their scripts dispensed in advance. The app allows the pharmacy to send a notification when it is ready to be collected.

MedAdvisor's app is used by the Amcal pharmacy chain for its branded app as well as TerryWhite Chemmart and UFS. Priceline Pharmacy has its own app with similar functionality, as does the Pharmacy Guild. All require the pharmacy to activate the app in person.

MedAdvisor website

Amcal app

Priceline app

GuildLink app

Signature exempt eScripts

NZ pharmacy platform RxOne is working with GP practice management software vendors Indici and My Practice to integrate their respective systems to enable seamless and non-contact ePrescribing and dispensing between GPs and pharmacists in real time.

All three companies have accelerated their technology development in order to better manage and mitigate the COVID-19 risks for pharmacists and GPs. They say they aim to significantly streamline the prescription and dispensing process for both health professionals and their patients while concurrently reducing human touchpoints in the process.

Indici users will need to ensure they have RxOne Messaging installed, and the computer that it is installed on is switched on at all times. My Practice need Healthlink installed in order to receive signature exempt prescriptions.

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Posted in Australian eHealth

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