Fred IT to launch WhatsApp solution for prescription fulfilment requests

Pharmacy IT solution vendor Fred IT is getting ready to launch its new WhatsApp-powered messaging solution to allow patients to request their prescriptions be dispensed and to specify pick-up or delivery times from their pharmacy.

The solution is thought to be the first in Australia to use the WhatsApp platform for prescription dispensing requests and will use WhatsApp’s chatbot function to let patients choose which script to request and when.

Posted in Australian eHealth

Tags: Fred IT, WhatsApp, My Script List


+1 # Anton Cush 2021-04-29 08:04
Interested to learn more about cost to patients and the role of GPs in this. Also running prescriptions through a Facebook company? Are we now trusting Zuckerberg with privacy?
+2 # Fred 2021-04-29 14:30
There is no cost to a patient to use the WhatsApp service and the GP role is to prescribe the appropriate medication using their approved prescribing software. The service only works if the patient has agreed to use My Script List (ASL) to manage their electronic scripts and they use WhatsApp under the terms and conditions and privacy policy of WA. We have worked with WA to enable this service on that platform because of its end to end encryption and broad adoption by millions of Australians. If a patient has trust issues they should not use the service and instead use alternative medication apps that are in market today.

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