Medtech launches 32 update, Master training portal

Clinical software vendor Medtech Global has released a new version of its Medtech32 practice management system and launched an online training portal called Medtech Master.

Medtech Global's chief technology officer, Rama Kumble, said Version 8.1.0 has a number of enhancements, including the integration of the Healthcare Identifier Service to allow for the querying of a patient's individual healthcare identifier (IHI) with the touch of a button.

Medtech Global successfully completed NEHTA's Compliance, Conformance and Accreditation (CCA) program in November last year and has implemented the HI Service functionality in the systems used by the GP Access after-hours service run by the Hunter Urban Medicare Local, which uses Medtech32.

Mr Kumble said he didn't expect users to begin searching for IHIs individually but would take the bulk loading approach. “After the bulk upload, when most of [the IHIs] do exist in the system, doctors will start getting used to that. They just have to push a button and it will automatically upload, verify and obtain the IHI.”

The new release also includes new filters on the Inbox and a Query Builder function, which allows front and back office staff as well as clinicians to search for a variety of items on the database in an easy and user-friendly way, Mr Kumble said.

“For example, to check a patient who is cardiovascular but on bronchodilators, they can search for that,” he said. “And once they pick up that list they can action it – send out a set of letters or put them on recall lists. Our clinicians love it. There is a whole heap of data in their systems but they are very busy and they just want to filter certain things. They know what they are looking for.”

Medtech Global has staggered the release of the new version and is sending out CDs to users state by state, Mr Kumble said. “People can implement it whenever it is convenient and they can do it by automatic download but since this is a fairly big, large release, most people feel comfortable with a CD.”

Medtech Global has also launched a new online training portal called Medtech Master to allow users to undertake training on selected aspects of the software when it is most convenient.

Medtech Master includes a number of short videos that also come with text to speech. “Help files are usually meant to 'tell me how to do this', whereas this one is 'show me how to do this', Mr Kumble said.

He said the new portal would add a third option for users requiring training, the others being traditional face to face training in a classroom and the regular webinars it runs on special topics.

“When there is churn in a practice, many times people don't have time to do face to face training,” he said. “We get a lot of calls to the help desk asking how do you do this, so with Medtech Master, they can have a go at it themselves.”

“Underlying that is a learning management system (LMS), because the plan for us is to have larger customers, particularly corporate customers, so they can get their front desk people and their clinicians to go through this training, get this pass mark and you can get an incentive.”

Medtech's free webinars are held fortnightly on Mondays from 1-2pm and Wednesdays from 3-4pm on a range of topics.

Posted in Australian eHealth

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