Kaiser Permanente's online chief to headline medicines symposium

The vice-president for online services at US healthcare provider Kaiser Permanente, Anna-Lisa Silvestre, will provide an insight into the company's electronic health record system at the upcoming National Medicines Symposium, being held in Sydney next month.

Ms Silvestre has overseen the strategy for the organisation’s web presence since 1995, including the development of the hugely successful My Health Manager patient portal, which enables more than 3.3 million members to access their personal health records, email their doctor and participate in health behaviour change programs.

Ms Silvestre is the lead author of the much-cited article “If you build it, will they come?”, published in the Health Affairs journal in 2009, which described Kaiser Permanente's model of online healthcare.

She will discuss how Kaiser Permanente promotes adoption of its patient portal, the organisation’s approach to operational challenges and the benefits of the patient portal.

“I will share data on the portal’s adoption rate and usage, members [who] use the portal most, and discuss the value of linking patient portals to an EHR, focusing on the portal's pharmacy functionality,” she said.

“Finally, I will discuss consumers’ evolving expectations, including mobile and social media engagement, and how Kaiser Permanente is leveraging mobile to empower members to manage their health.”

Ms Silvestre said she envisages smartphones having a greater impact on health outcomes as applications become more sophisticated and tied to meaningful personal health record data. 

She also believes digital medication management provides significant benefits, particularly in terms of convenience, adherence, education, cost reduction and environmental impact.

Also speaking at the symposium is Johanna Westbrook, director of the Centre for Health Systems and Safety Research at the Australian Institute of Health Innovation. Professor Westbrook will discuss whether technology leads to improvements in medication safety, a topic she has extensively researched and written about.

The National Medicines Symposium, organised by NPS, will have several workshops on eHealth and how medicines safety can be enabled by new technologies, including one of how the PCEHR is expected to enable improved medicines use and better patient care.

The symposium will be held at the Sydney Convention & Exhibition Centre on May 24 and 25. Registrations are now open.

Posted in Australian eHealth

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