Shepherd takes on tough gig with myGov

Long-serving HISA board member Tam Shepherd has been appointed as chief digital officer with the Department of Human Services (DHS) and one of his main jobs is a makeover for the much-maligned myGov portal, ITnews reports.

DHS is currently in the midst of evaluating contenders for the massive welfare payments infrastructure transformation (WPIT, pronounced 'whippet') project but has meanwhile been roundly criticised for problems plaguing myGov, particularly by Centrelink users.

myGov is also the gateway to the PCEHR/My Health Record and to Medicare, and more government departments are coming on board. According to the ITNews report, Mr Shepherd will tackle problems such as the random username, password lockouts, suspended accounts and session time-outs.

DHS told Senate Estimates back in February that myGov had log-on error rates as high as 15 per cent, mainly because no one can remember their MBUN.

The implementation of MyGov is currently being audited by the Australian National Audit Office (ANAO).

Posted in Movers and shakers

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