Self check-in kiosk for Thames Hospital ED

Thames Hospital is running a pilot involving a self check-in kiosk in its emergency department to see if it can speed up triage.

The kiosk has been adapted by New Zealand firm Health Kiosk from its current kiosk technology, which can provide fast and accurate health measurements.

The kiosk will be offered to patients who present at the front desk to self-register and have their height, weight, BMI, blood pressure, pulse and oxygen saturation measured electronically.

The pilot program was inspired by Thames Hospital's clinical director Ruth Large, who was a finalist in last year's HiNZ Clinicians' Challenge.

Dr Large said nursing and reception staff will collect the information from the kiosk to allow for more private collection of patient details and to speed up the triage process.

“In most emergency departments in the country, patients give their details first to a receptionist and then to a triage nurse,” she said.

“It is very difficult to ensure privacy of information in this process and it is also time consuming for both the patient and the triage team.

“My hope is that we can demonstrate a speeding up of our triage practice as well as finding out if use of this technology is acceptable to the patients and the staff.”

The technology is being trialled in conjunction with the National Institute for Health Innovation and in addition to speeding up triage, it aims to explore the acceptability of the technology in a real New Zealand emergency department setting. It will collect both patient and provider perspectives.

The trial of the kiosk will be voluntary and only involve patients who come to the front desk of the hospital and not those who arrive by ambulance.

Posted in New Zealand eHealth

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