Vensa Health adds rich content to patient information

Auckland-based mobile health specialist Vensa Health is in beta testing of a new application that will enable clinicians to add richer content to electronic communications with patients.

Vensa's M-Site, which is being trialled now with primary care clinics in New Zealand, is a way of attaching a mobile site link to messages sent to patients. The company is still evaluating patient informed consent, but believes that in the primary care setting it will be useful for sending extra information with reminders for immunisations or screenings.

“Anything that you send on paper to your patients can be entered into a mobile site where they can access the information from their phone or website,” Vensa Health's CEO, Ahmad Jubbawey, said.

“If you receive a reminder that a cervical smear screening is due, with certain people they don't perceive the importance of having the screening. This is about providing more information around the risks, the benefits, the pre-procedure information. It is truly providing the right information to the patient at the right time in the most personal and direct way.”

Mr Jubbawey said M-Site will work across the company's two main platforms: the popular TXT2Remind SMS service that the company markets to both the primary and acute care sectors and its new mHealth+ platform, which has been designed to handle communications for enterprise capability in hospitals.

mHealth+, which was launched in August last year at Whanganui District Health Board and is being installed in two other DHBs, has been developed with funding assistance from NZ's Ministry of Science and Innovation. It recently awarded Vensa Health an additional $250,000 for research and development of mHealth+ in recognition of its export potential.

Mr Jubbawey said mHealth+ can interface with any patient management system used in hospitals and is a single, unified platform that can handle all aspects of communication.

“It's not messaging, it's communication,” he said. “In essence the platform can automate processes in different hospital departments in terms of patient communication and staff communication. The platform can deliver across a range of media but particularly focuses on the mobile phone.”

In addition to text, email and voice messaging, the system can also handle vital signs communications. The platform supports multiple types of applications such as appointment reminders, lab result notifications, medication reminders, surveys and clinical vital sign collection from medical devices, Mr Jubbawey said.

He said the company was planning to open another office in the Asia Pacific region later this year, and hopes to export not just the technology being developed but the services that Vensa Health provides as well.

“We are not a text-messaging provider, we are a solutions company so we define the problem and quantify it and through our services and technology offering we deliver results,” he said.

“The primary care strategy that we have here in New Zealand is focused on access to preventative services. Our expertise is focused on improving access, that is where we work to our strengths. An example is when we work with a hospital that has been wasting millions on patients failing to attend their appointments – we improve access and add efficiencies to the communication policies.”

Posted in New Zealand eHealth

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